How to set your App dependency on another ServiceNow Store App

[Aaron Bennett]

How to create a dependency on a ServiceNow Store App that is not listed as a plugin

When setting dependencies on applications to be submitted in Store it is sometimes necessary to define a specific scoped application and version on which your application should depend. This article will cover the simple process to create a dependency on any App delivered in Store.

Note - The app you are setting the dependency for must be installed to your instance for this to work

 

Rule of Thumb:

To determine which procedure you need is simple: 

1. If the plugin is available for install in the Platform Release (Orlando, Paris, Quebec, etc.) - use the standard procedure to set a plugin dependency. Use this article to review the concept and set a plugin dependency:

Manually and automatically capture dependencies in scoped applications

      2. If the app is delivered through the ServiceNow Store, use the following modified procedure to set the dependency: 

Procedure:

In your application record, browse to the related lists and the Dependencies tab. Right click the filter and open the tab in a new window:

 Create a new Package Dependency record

Browse the available packages on your instance using 'name' to filter

Search and Select the Store Application, this can be ServiceNow or another 3rd party app

Verify the correct dependency and version number is set and submit

Submit the new record

This will create a logical check to ensure Store App dependencies are present before installation will proceed.